This is a letter that I wrote to O2 Germany expressing the frustration I have with canceling my mobile phone contract. Discussions with their customer service department left me angry and ready to scream.

July 4, 2007

To:
O2 Germany
Kundenbetreuung
90345 Nürnberg

Re: I've been trying for two years to cancel my contract and you won't let me. This is why I will never be an O2 customer again.

Dear O2 Germany,

What you are about to read may make you cry. It may leave you feeling sick. Hopefully, it will also make you mad as hell, because it should. My friend Rimone pointed out this article from Rolling Stone on her blog, and it is something that every thinking and voting American should read. It is long, and it pulls no punches. You should continue to the very end, though, as some of the most incriminating and disgusting facts are to be found there. For example: